Returns window
We accept returns and exchanges for eligible items requested within 14 days of delivery.
To be eligible, items must be:
unworn, unused, and unwashed
undamaged and in original condition
returned with original tags and packaging, plus proof of purchase
Inner Layer™ erasure
We do not resell items that contain personal content. If a return is approved, the Inner Layer™ will be disabled and active submitted content will be removed in accordance with our Privacy Policy; limited legal or backup records may remain.
Damaged, defective, or scanning issues
If your item arrives damaged, defective, incorrect, or the scan experience does not work, contact us as soon as possible with photos or video. We will repair, replace, or refund as appropriate and as required by law.
How to start a return
Before sending anything back, contact within@iznanka.studio with your order number.
We will confirm eligibility and send the return instructions and address. Items sent without approval may not be accepted.
Return shipping is the customer’s responsibility and original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.
Refund timing
We will notify you after inspection. Approved refunds are issued to the original payment method; banks and payment providers may take additional time to post them.
